Windows Support for Troubleshooting Blue Screen of Death & Shutdown Problems

Windows Support for troubleshooting errors with Windows Blue screen

Windows Blue screen errors are vital system errors that cause Windows computers to stop suddenly while in session and display a typical bluescreen containing information on the same issue which brought your system to a halt in the first place. The error screen that appears has also been commonly referred to as the “Blue Screen of Death”.

And as such, the same bluescreen errors can be a result of various potential underlying problems.

Windows Blue Screen of Death

Microsoft and Windows Support, taking this into consideration, explains that it is very important that you troubleshoot the same errors and fix the underlying cause and avoid further system crashes as quickly as possible.

So, in getting on with our article, let us now take a look at a few simple steps as suggested by Microsoft in getting rid of the same with Windows Support and help.

Here is how.

Troubleshooting errors with Windows Bluescreen following Windows Support guidelines

To begin with Windows and its support team to resolve errors with the blue screen, Microsoft suggests that you note down as much error information as possible when it first shows on your computer. Following which, repeatedly hit on the “F8” key from your keyboard as you perform a system restart. This will display the “Advanced Booting” options for your system.

Choose to boot your system with the last known good configuration. For chances are, this can eliminate the cause of the error by restoring your system to an earlier configuration.

Select the Windows “Start” menu followed by typing “sysdm.cpl” into the search box and press “Enter”. Click “Advanced”, then “Settings” from under “Startup and Recovery” so as to clear the box labeled as “Automatically Restart” from under “System failure”. For if the blues creen error occurs again, the system will not startup automatically, giving you more time in recording the error code and other information being displayed on your screen.

Then proceed to running Windows Update by clicking on the Windows “Start” menu and typing “Windows Update” into the search box followed promptly by clicking on it. Now hit on “Check for Updates” and also on the boxes next to the updates you wish to install then “OK”, “Install” and “Finish”.

You can also update your driver software by clicking on your Windows “Start” menu followed by “Manage” and then “Device Manager”. Double click on a device category, right-click on the selected device and hit on “Update Driver Software”.

Microsoft also adds that you can choose to have your system automatically search for and update the drivers.

Fix Shutdown Problems using Windows Support steps

There may not be any Windows operating system user, who has not at least once come across a startup or a shutdown issue. These two issues can be considered as the most frustrating and annoying issues in Windows operating systems and of these, shutdown issues are the most serious. The shutdown sequence, at times, causes your PC to hang or reboot instead, creating a lot of panic and confusion on the user’s part. Most of the time, the user won’t even understand the reason for this. However, with Windows support, troubleshooting shutdown issues are relatively easier and simple.

Causes for shutdown issues

Windows support explains that most shutdown problems occur due to some interference of a device driver or program with the Windows power setting.

Fix Windows Shutdown Issue

These problems force the Windows OS not to shut down at all, shut down too slowly or refuse the power-saving modes. Four methods can be used to fix these problems.

Checking for performance issues.
Closing all programs before shutting down.
Updating drivers.
Restoring the drivers to their previous settings.

If the proper cause is identified, fixing the issue is much easier.

Troubleshooting steps for fixing shutdown issues

The troubleshooting steps are as follows:

Click the Start menu and choose Control Panel.
Click System and Maintenance and select Performance Information and Tools.
Choose the Advanced Tools option.
Click on one of the issues that are listed above. This will display which device is causing the problem.
Click on any programs that are open on the desktop and close it.
Again, select the Start menu and then click All Programs.
Click Windows Update and type your administrator password.
Check for Updates in the left pane.
Choose View Available Updates.
Select Install and type your administrator password.
Log onto your administrator account.
Click the Start menu and go to Control Panel.
Select System Maintenance and Device Manager.
Enter your password if prompted.
Double-click on the name of the device to be updated.
Click the Update Driver option and then choose Install.
Once again, go to Control Panel and choose System and Maintenance.
Select Device Manager and type in your password if required.
Double-click the category that contains the device driver and click the device name of the driver you wish to fix.
Click the Driver Tab, and then select Roll Back Driver.