Troubleshoot issues in Windows Live with Windows Online Support

Windows Live Essentials is basically a program that includes a variety of features such as photo processing, instant messaging, online backup, parental control, blogging and email software just to name a few.

And for you to install Windows Live Essentials 2011 on your computer, Windows online support explains that you need to have your computer running on Windows Vista or higher (recently Windows 7).

However, online support teams also point out that there is a version of Windows Live for use on a Windows XP computer (even though not all of the features in Windows Live Essentials 2011 will be included).

Windows online support explains the system requirements for installation

Now to install Windows Live Essentials on your Windows XP computer, you need to first check and make sure that your computer has a 800MHz or higher

Windows Live Mail

processor, 128 MB of memory, a graphics card and a monitor with 1024 by 768 resolution (and yes an active internet connection).

Apart from these, it is also recommended that you have Service Pack 2, Internet Explorer 6, Microsoft’s .NET framework 2.0 or higher, Windows imaging Codecs, SQL 2005 Compact Edition and finally DirectX installed on your computer.

Once you have confirmed these system requirements, you can proceed to installing Windows Live Essentials on your system.

Troubleshooting installation issues

In case you face any difficulty while installing Windows Live Essentials on your system, chances are that that the file you downloaded for Live Essentials installation may be wrong.

Or else chances are that your computer doesn’t have the right amount of hard drive space to support the application.

And as such, Windows online support suggests you make sure that you have a minimum of 400 MB free space on your hard drive.

Also try creating an exception for Windows Live in your system’s Firewall program.

Finally you can also try verifying if you have a valid Windows Live account along with your username and password.

Windows Installer Cleanup Utility with Windows Online Support

Windows Installer Cleanup Utility is basically a free program by Microsoft that allows users to remove any installation files that might have been accidentally left behind during uninstallation of a program.

It is also applicable for persistent files that cannot be removed from your computer causing installation failure for all programs and applications.

But note, as Microsoft has specifically pointed out that this same utility program cannot be used for uninstalling already existing programs on your computer, for there has been a few reports of such attempts being made by users.

So getting back to the main aim of this article, Windows online support takes you through the steps to use the installer cleanup utility on your computer.

Let us take a look.

How to use the Windows Installer Cleanup Utility

Begin with the help steps by first visiting the Windows Installer Cleanup page on Microsoft’s official website and click on the “Download the Windows

Windows Cleanup Utility

Installer Cleanup Utility package now” link.

After this, you need to hit on the “Save” button for the file download pop-up window to display and select the desktop tab in the “Save As” sidebar.

Then hit on “Save” once more to initiate download.

Online support teams then suggests that you close all available programs and applications open or running on your computer so as to continue with installing the same utility on your computer.

Proceed further by hitting on “Run” for the file download window to extract the program from your downloaded file.

Or else Windows online support also suggests that you directly hit on “Open Folder”, double click on the “msicuu2.exe” file and then “Run” on the “Open file – Security Warning” window.

Next up, head for the “Start” menu button on your desktop followed by “All Programs” and then the “Windows Installer Cleanup Utility”.

And then select the programs you wish to uninstall from the “Installed Products” list, then “Remove” and “Ok” to confirm the action.

You can then finally hit on “Exit” and then restart your computer.

This completes the steps from the Windows online support team.