Windows online support for sending Remote Assistance invitation

Remote Assistance invitation

When you cannot find the proper fix for an error that is troubling your system, you may have to depend on others to get you out of the mess. It is not always necessary that only a technical person can help you. Even your friend, who isn’t the kind of guy you’d probably ask for computer repair tips, might be able to get things fixed. Windows online support executives says that if you are a Windows XP, Vista or Windows 7 user, you can use the Remote Assistance feature of XP and get help from others. The procedure recommended by the Windows online support is being discussed here.

Instructions by Windows online support executive

Follow the steps given below, depending on your operating system:

In Windows XP

• Click the Start menu button of the desktop window.
• Select Help and Support from the menu.
• Under Ask for assistance in the Help and Support Center window, click on the Invite a friend to connect to your computer with Remote Assistance link.
• Click Invite someone to help you in the Remote Assistance window.
• Select Save invitation as a file option.
• Type your name in the field under From in the Remote Assistance - Save Invitation window.
• Click the drop-down menu of Set the invitation to expire to set a time limit on your invitation. Click Continue.
• Check the box beside Require the recipient to use a password.
• Provide a password in the field provided and in the Confirm password field, click Save Invitation.
• Type a file name in the File name field in the Save As window. Click Save.
• Send this invitation file attached to an email, via instant messenger or by placing it in a shared folder.

In Windows 7 and Vista

• Click Start.
• Select Maintenance and Windows Remote Assistance if you are using Windows Vista.
• Click Start, type Remote Assistance in the Search box and click Windows Remote Assistance if you are using Windows 7.
• Click Invite someone you trust to help you option.
• Select Save this invitation as a file.
• Click the Browse button. Type a name for the file in the File name field. Click the Save button.
• Type a password in the Password field.
• Retype the password in the Confirm the password field. Click Finish.
• Send the invitation file by attaching it to an email, via Instant Messenger or by placing it in a shared folder.

Once the recipient of the invitation accepts it and enters the connection password, the Remote Assistance session begins then and there.

Windows online support for resolving unidentified problems with Firewall settings

The Windows firewall provides protection to your computer against malicious programs which will harm your computer or compromises the security of your documents. Sometimes, you might receive an error message saying “Unidentified problem” from Windows Firewall. This means that the Firewall service has failed to start and your PC is vulnerable to external threats. Fixing this problem as soon as possible is critical in securing your computer.

Scope of this problem

This problem will occur only in those systems running on Windows XP operating system and has been upgraded with SP2 (service pack 2). Other versions of Windows operating systems and SP1 and SP3 upgrades for Windows XP are immune to this problem.

Symptoms of this problem  

Resolving unidentified problems

When you encounter this problem, you won’t be able to open the Windows Firewall, which is its major symptom. You will be getting an error message saying “Due to an unidentified problem, Windows cannot display Windows firewall settings” while trying to access the Windows firewall settings. One other error message related to this problem is “Windows Firewall/Internet Connection Sharing (ICS)”. This particular problem is caused by a missing SharedAccess.reg system file which is responsible for controlling the Windows Firewall service.

How to troubleshoot this problem

Thanks to Microsoft that the troubleshooting procedure for resolving this problem is readily available on their support website. You can fix this problem by reinstalling firewall from within the operating system with the help of the command prompt tool. This will replace the system files that are missing or corrupted which is causing the problem. Another way to resolve this problem is to create a registry file and add it to the registry of your computer for essential system files.

Check if the problem is resolved

Once you have completed the troubleshooting process, now you need to make sure that the Windows Firewall is working properly for ensuring that your computer is secured against virus attacks. To do this, click on the Windows “Start” button, select “Run”, type in “services.msc” and hit the “Ok” button. Check to see whether the status of “Windows Firewall/Internet Connection Sharing (ICS) is displayed “Started”. If you are still facing the same problem, try reinstalling Service Pack 2 upgrade for Windows XP. You can also consider installing SP3.

That’s all with the information provided by Windows online support team regarding an unidentified problem with Windows Firewall settings.